Privacy Policy

1. Introduction and company information

This Privacy Policy explains how Maple Grove Garden Co. collects, uses, discloses, stores, and protects personal information in connection with its garden-related products and services, including customer inquiries, quotations, deliveries, installations, maintenance services, online communications, and related business operations.

Maple Grove Garden Co. is the organization responsible for the collection and handling of personal information under this Privacy Policy.

• Legal name: Maple Grove Garden Co.
• Address: 2148 Yonge Street, Toronto, ON M4S 2A7, Canada
• Email: [email protected]
• Phone: +1 (416) 782-9463

This Privacy Policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation.

2. Data collection and processing

Maple Grove Garden Co. may collect personal information directly from you, automatically through our website or digital services, and from third parties where permitted by law. The types of personal information we may collect include:

• Contact details such as name, address, email address, and telephone number;
• Billing and payment-related information, such as transaction details and invoicing records;
• Service-related information, including project preferences, garden design requests, property details relevant to services, and scheduling information;
• Communications you send to us, including inquiries, feedback, and customer support messages;
• Website and device information, such as IP address, browser type, device identifiers, pages visited, and usage data collected through cookies or similar technologies;
• Any other information you choose to provide in connection with our services.

We collect and process personal information only as necessary for legitimate business purposes and in accordance with applicable law.

3. Purpose of data processing

Maple Grove Garden Co. uses personal information for the following purposes:

• To respond to inquiries and provide quotations, consultations, and customer support;
• To deliver garden products and services, including scheduling, installation, maintenance, and follow-up communications;
• To manage customer accounts, orders, invoices, payments, and records;
• To improve our website, services, customer experience, and business operations;
• To send service-related notices, appointment reminders, and administrative communications;
• To detect, prevent, and address fraud, security incidents, or misuse of our services;
• To comply with legal, regulatory, tax, accounting, and record-keeping obligations;
• To market our products and services, where permitted by law and subject to your consent where required;
• To protect the rights, property, and safety of Maple Grove Garden Co., our customers, staff, contractors, and others.

4. Legal basis for processing

Under Canadian privacy law, we generally process personal information on the basis of consent, contractual necessity, legal obligation, and legitimate business purposes, as applicable. Depending on the circumstances, the legal grounds for processing may include:

• Consent: where you have given clear permission for a specific purpose, including certain marketing communications and cookie-based tracking where required;
• Contractual necessity: where processing is necessary to provide requested services, fulfill orders, manage appointments, or otherwise perform a contract with you;
• Legal obligation: where processing is required to comply with applicable laws, regulations, court orders, or lawful requests from authorities;
• Legitimate business purposes: where processing is reasonable for operating, securing, improving, and administering our business, provided your interests and privacy rights are appropriately considered.

Where consent is required by law, you may withdraw it at any time, subject to legal or contractual restrictions and reasonable notice.

5. Data sharing and third parties

Maple Grove Garden Co. does not sell personal information. We may share personal information with third parties only as necessary and appropriate for the purposes described in this Privacy Policy, including:

• Service providers that support our business operations, such as website hosting, IT support, email services, payment processing, analytics, customer relationship management, and record storage;
• Delivery, logistics, and subcontractor partners involved in fulfilling services or orders;
• Professional advisors, including accountants, auditors, insurers, and legal counsel;
• Government authorities, regulators, or law enforcement where required or permitted by law;
• Other third parties with your consent or at your direction.

We require third-party service providers to protect personal information and to use it only for authorized purposes consistent with our instructions and applicable law.

6. Data transfer to third countries

Some of our service providers may store or process personal information outside of Canada, including in other provinces, the United States, or other foreign jurisdictions. As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in accordance with local law.

Maple Grove Garden Co. takes reasonable steps to ensure that any cross-border transfers are protected by appropriate contractual, technical, and organizational safeguards, and that service providers maintain a level of protection appropriate to the sensitivity of the information.

7. Storage duration

Maple Grove Garden Co. retains personal information only as long as reasonably necessary to fulfill the purposes for which it was collected, to meet legal, accounting, tax, insurance, and reporting requirements, and to resolve disputes or enforce agreements.

Retention periods vary depending on the type of information and the purpose for which it is used. When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.

8. User rights

Subject to applicable law, you may have the following rights regarding your personal information held by Maple Grove Garden Co.:

• Access: to request confirmation of whether we hold personal information about you and to receive a copy of that information;
• Rectification: to request correction of inaccurate, incomplete, or outdated personal information;
• Erasure: to request deletion of personal information in certain circumstances, subject to legal retention obligations;
• Restriction: to request that we limit the use of your personal information in certain situations;
• Data portability: where applicable, to request a copy of certain personal information in a structured and commonly used format;
• Objection: to object to certain uses of your personal information, including some direct marketing activities where applicable.

To exercise any of these rights, please contact us using the details in the Contact Information section below. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of consent

Where our processing of personal information is based on consent, you may withdraw your consent at any time by contacting Maple Grove Garden Co. or by using any unsubscribe or preference-management mechanism we provide, where applicable.

Please note that withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal, and it may limit our ability to provide certain services or communications to you. In some cases, we may still be permitted or required to retain or use certain information without consent under applicable law.

10. Right to complain

If you have concerns about how Maple Grove Garden Co. handles your personal information, we encourage you to contact us first so we can try to resolve the issue.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator. If you are located in Canada, you can contact the relevant privacy authority for guidance on your rights and complaint procedures.

11. Data security

Maple Grove Garden Co. uses reasonable physical, administrative, and technical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction. These measures may include access controls, secure storage, encryption where appropriate, staff confidentiality obligations, and regular security practices.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.

12. Contact information

If you have questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact:

• Maple Grove Garden Co.
• Address: 2148 Yonge Street, Toronto, ON M4S 2A7, Canada
• Email: [email protected]
• Phone: +1 (416) 782-9463

13. Changes to privacy policy

Maple Grove Garden Co. may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or other operational needs. When we make material changes, we will take reasonable steps to notify you, such as by posting the updated policy on our website or by other appropriate means.

The revised Privacy Policy will be effective as of the date indicated in the updated version. We encourage you to review this policy periodically to stay informed about how we protect your personal information.